Reforming family violence service provision through co-production and recovery-oriented service models

Workshop – iHeal program
Friday 27 July, 0930 – 1050


Karen Field
drummond street services

Beth McCann
drummond street services

Chaka Johnson
drummond street services

Amuna Abdella
Merri Health

drummond street’s iHeal program offers long-term recovery support for people who have experienced family violence. iHeal’s client-centred approach harnesses the value and expertise of lived experience and evidence to guide service delivery.
The iHeal model addresses weaknesses in the service system by training and professionalising a lived experience workforce, employed as Recovery Support Workers, to provide holistic ongoing support to survivors who are no longer in crisis. This is achieved through the provision of case work and advocacy to help clients navigate complex service systems such as mental health, housing, alcohol and other drugs services and the court system. The Recovery Support Workers provide one-on-one support, support groups and group education programs, co-designed with service users and tailored to suit their specific needs. In this way, services reflect what matters most to families.
The iHeal program’s approach aims to bridge policy, practice and research to assess whether a client-centred peer support model can provide an alternative approach to service delivery within the family violence space. It will build on international and local evidence around peer worker models of care through its comprehensive evaluation strategy which will assess the value of the program for clients, Recovery Support Workers and organisations implementing the model.
In this interactive workshop, we will ask participants to reflect on how lived experience can be harnessed through client-centred approaches, question the status quo of service delivery and look at ways to change our practice to address the changing needs of service users.