“Hub” approaches to achieving resilience in migrant and refugee families

Cultural diversity matters: Optimising outcomes for migrant and refugee families
Wednesday 25 July, 1150 – 1210


Kenny Duke
Access Community Services

In an era where social, health, legal, housing and cultural services – pillars of settlement – are fragmented by bureaucracy, there is a growing need for collaborative approaches to reduce inequality and the number of migrants falling through service gaps. Supporting and engaging migrant and refugee families requires local knowledge, building trust, cultural accessibility and a comprehensive practice framework.

Access provides flexible and responsive supports in multiple place based or “Hub” settings to reduce the number of families falling through settlement gaps. Our Hub approaches are designed to meet the unique needs of migrant families in one given location, by collaborating with internal and external services to develop resources and gain local knowledge. By working collaboratively with local community, Hub approaches map systems, pool assets and utilise the strengths, capacity and knowledge of all stakeholders involved.

Within Hub approaches, Access draws on the National Settlement Framework domains, conducting individual and aspiration driven needs assessments for family members to improve outcomes in the areas of employment, education, housing, language, civic participation, justice and health and wellbeing and family and social support. This presentation will highlight the strong need within culturally diverse communities for early intervention and collaborative approaches used at 10 Queensland Community Hubs in Schools, five youth hubs in high schools and outreach facilitated at local TAFEs to ensure families are supported to receive services that best suit their needs, reducing the risk of disengagement and social isolation.